I am a dedicated customer service professional with over 20 years of experience delivering excellent service in retail, food & beverage, IT support, healthcare, and other industries. I have consistently demonstrated my ability to build rapport, empathise, and resolve issues to the complete satisfaction of customers and clients.
My excellent communication and interpersonal skills allow me to interact effectively with people from all backgrounds. I am adept at listening carefully to understand needs, explaining complex information clearly and concisely, and resolving complaints patiently.
In addition to providing individual customers with positive experiences, I have proven management experience motivating teams and leading by example. I take pride in my integrity, professionalism, presentation and initiative. With my diverse background and dedication to providing outstanding service, I am now seeking a role where I can utilise my experience to benefit your organisation.
DEC 2023 - ONGOING
In my current position, I am responsible for measuring and mixing raw materials and chemicals for various cosmetic products. I always ensure accuracy and quality in my work, following safety regulations and standards when dealing with hazardous substances. I also manage inventory and documentation of materials and chemicals, minimising waste and errors. I keep a clean and organised warehouse and dispensing area, improving efficiency and safety. I communicate effectively with the production team and the supervisor, solving problems and enhancing processes.
JUL 2013 - ONGOING
Elevating brands, revolutionising websites & embarking on projects of extraordinary proportions. Armed with creativity, a touch of wit, and an unwavering commitment to turning client dreams into design reality. Because life is too short for mediocre design.
JUN 2022 - DEC 2022
My experience in the dynamic world of retail fashion equipped me with valuable skills. From customer engagement to inventory management, I honed my abilities, contributed to a positive shopping experience and fostered a keen eye for fashion trends.
APR 2022 - DEC 2022
As Co-Owner of Karaoke Logic, I oversaw all facets of business operations. Beyond hosting engaging karaoke events, responsibilities extended to comprehensive business management, such as successfully navigating financials, spearheading marketing initiatives, providing top-notch customer service, and cultivating essential B2B relationships. All-in-all, demonstrating a strategic blend of entrepreneurship and entertainment management.
DEC 2021 - APR 2022
Embracing the unique camaraderie at the Marlin Hotel's bottle shop, I discovered that this role went beyond typical employment—it was about becoming a valued member of a close-knit family. The experience gained was not just about serving customers; it was about fostering connections and contributing to a welcoming atmosphere that sets the Marlin apart.
JAN 2021 - MAY 2021
At Bupa Aged Care, I commenced as a cleaner but swiftly demonstrated my value, earning additional roles as a Maintenance Officer and Recreational Activities Officer. I diligently fulfilled all responsibilities in these diverse capacities during every shift, showcasing adaptability and commitment.
DEC 2016 - JUL 2019
Specialising in digital asset production and meticulous administration, I consistently demonstrated expertise in managing IT resources and ensuring seamless digital workflows as a dedicated professional with a keen eye for detail and a passion for optimising technological efficiency.
MAY 2012 - JUN 2013
Playing a pivotal role in optimising warehouse receiving operations, I demonstrated expertise in coordinating and managing the backdock area, ensuring efficient receipt and handling of incoming inventory. My responsibilities included overseeing inventory control, maintaining accurate records, and collaborating with team members to enhance overall warehouse efficiency.
DEC 2005 - JUN 2007
Demonstrating excellence in food and beverage service, my role involved providing exceptional customer service, managing bar operations, and ensuring a positive dining experience. I excelled in maintaining high standards of cleanliness, multitasking, and collaborating with team members to enhance overall customer satisfaction.
JUN 2003 - NOV 2005
Specialising in delivering exceptional technical support for Bigpond ADSL in a high-volume inbound call center, I demonstrated expertise in troubleshooting and resolving diverse technical issues. Consistently ensuring customer satisfaction through effective communication and problem-solving.
2022
TAFE NSW
RCG or Responsible Conduct of Gambling training is a necessary course if you want to work in the gambling industry. The RCG courses teach you about all the ups and downs of the gambling industry.
2020
TAFE NSW
This course describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.
2019
Express Online Training
The nationally recognised Statement of Attainment in Responsible Service of Alcohol (RSA) is the mandatory training to sell and serve alcohol in NSW.
Co-Worker / The Marlin Hotel
Adam was a great guy to work with. He asked questions at first, but it was not long before it was me that was asking him the questions. He was very smart and very capable with anything he was doing - and he was always running around doing something. Anytime I went to restock something, I would come back from the cellar to find that he had already done it - while doing something else! I could not recommend him more - for any position!
GM / Bupa Aged Care
One of Adam's remarkable qualities was his relentless work ethic. It became a regular occurrence for me to remind him to leave at the end of his shift, a testament to his unwavering commitment to maintaining a clean and welcoming environment for our residents. Adam's positive attitude and proactive approach significantly contributed to the overall atmosphere of our facility.
RAO / Bupa Aged Care
I enjoyed working with Adam. He is very intelligent and knowledgable. He was always friendly, courteous and respectful with the residents whenever we organised activites for them. The residents especially loved when Adam would organise and run the "Happy Hour" afternoons with his personalised selections of music.
Supervisor / Gazal / Trade Secret
What impressed me most about Adam was his ability to stay calm under pressure. In a fast-paced environment like ours, his composure and problem-solving skills were truly commendable. Adam's friendly attitude and team spirit created a positive work atmosphere that made every day enjoyable.
Supervisor / Telstra Bigpond
In our high-volume inbound call center environment, Adam consistently showcased his expertise in troubleshooting and resolving a wide range of technical issues. His commitment to ensuring customer satisfaction was evident through his effective communication skills and problem-solving abilities.
Supervisor / Vodafone Australia
Adam's contributions to the success of the Vodafone Live! campaign were invaluable. I have no doubt that his skills, leadership, and dedication will continue to make a positive impact wherever his career takes him. I highly recommend Adam for any role that needs a strong leader.